Return and Refund Policy

Thank you for shopping with us. We are always committed to delivering the highest quality and genuine products to our customers. If for any reason you are not completely satisfied with your purchase, you can return or exchange items according to our policy.

1. Return Conditions

You must apply for a return within 7 days of receiving your delivery.
The item must be unused, undamaged, and in its original packaging with tags and boxes intact.
Cosmetics, skincare, or sealed personal care items cannot be returned or exchanged once opened, used, or unsealed (unless defective).

2. Eligible Reasons for Return

Product is completely broken, damaged, or defective upon arrival.
Wrong item, size, or color delivered.
Expired product delivered.

3. Refund Terms

Refunds will be processed through the original payment method (bKash, Nagad, Card, etc.) or via bKash/Nagad for Cash on Delivery orders.
Refunds will be credited within 3 to 7 working days after the returned product passes quality checks at our warehouse.
Delivery charges are non-refundable unless the return is due to our error.