At Stardust Int., we aim to deliver your orders safely and conveniently across Bangladesh. Please review the following shipping information before placing your order.
We provide delivery services across Bangladesh, including Dhaka and locations outside Dhaka, subject to courier service availability.
Estimated delivery times are:
Delivery times are estimates and may vary depending on the delivery location, courier operations, weather, traffic, public holidays, and other circumstances beyond our control.
Delivery charges are calculated according to the delivery location and applicable shipping rates. The applicable delivery charge will be displayed during checkout before you confirm your order.
Orders are normally processed after order confirmation. Processing time may vary depending on product availability, order volume, payment verification, and other factors.
We may contact you by phone or other available communication methods to verify your order and delivery information. An order may be cancelled if the customer cannot be reached or the provided information cannot be verified.
Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information. Stardust Int. is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information.
Orders may be delivered through third-party courier or delivery partners. Once an order is handed over to the delivery partner, delivery timing may depend on the courier's operational conditions.
Although we try to deliver orders within the estimated timeframe, delays may occur due to traffic, weather conditions, courier issues, public holidays, strikes, natural events, incorrect addresses, or other circumstances beyond our reasonable control.
Customers are requested to check the package and products upon delivery where possible. If you notice visible damage, an incorrect product, or another issue, please contact our customer support as soon as possible.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses to receive the order, additional delivery arrangements or charges may apply.
For Cash on Delivery orders, the customer must pay the full payable amount to the delivery representative when receiving the order.
If an order contains multiple products, we may deliver them together or separately depending on product availability, warehouse processing, and delivery arrangements.
If you have any questions regarding your delivery, shipping charges, order status, or delivery location, please contact Stardust Int. through the contact information provided on our website.
Stardust Int. reserves the right to update this Shipping Policy when necessary.
